Don’t you hate it when people don’t take responsibility for their screw ups?
We have a cleaning service come every other week. They haven’t been doing the greatest job, what with our floors never being clean right after service, but it’s difficult to get good cleaning people (lord knows why in this economy), so I haven’t switched providers… yet.
Both my husband and I work from home and our delinquent 19-year-old is still at home. Both my husband and I try to be out of the house (and the way) when the cleaning crew comes. I was already out at the gym and my husband headed out just as the cleaning people arrived. He saw them on the front porch as he pulled out of the driveway. We leave the door unlocked for them, and today our son was home.
After my workout, I see I have a message on my phone. It’s the woman who runs the local franchise saying that the crew “was turned away by a gentleman at the front door” (what? I have a butler now?) and asked, “is everything ok?”
So, I text both my husband and son, asking if they turned away the cleaning team, thinking that the voicemail made no sense. My husband told me what I wrote above, that he’d not spoken to them and just saw them on the porch as he drove down the driveway. My son said no one rang the doorbell.
What goes through my head is that of the two parties, the one with the most reason to make up an excuse is the cleaning crew who does not have to work but still get paid if it appears to be our fault that they could not clean.
The franchise owner called me again when I was in my car, and I told her what I’d heard from my husband and son and said I believed them. The owner put me on the phone with some supervisor (not the team leader who showed up at the house, but apparently someone my husband spoke to on the phone when he came home and saw the house uncleaned) who informed me my husband used curse words in talking to her and that there must have been a “miscommunication.”
Don’t insult my ever-fucking intelligence.
The cleaning people call the day before to let us know when they are coming. We expect them to clean. Why the hell would we turn them away? This makes no sense.
I’d be willing to bet the cleaning crew was going to claim that they couldn’t get into the house if my husband hadn’t caught them on the front porch. From what the supervisor was saying on the phone to me, it sounded like the crew tried to make it seem like they went to the wrong house at first. Or some other nonsense. I’m thinking when they were caught seen on our porch they tried to change their tune a little. But concocting the story of my husband turning them away? Are you serious?
But instead of apologizing, we get told by management that it was a “miscommunication.” You see, because then it sticks some of the blame on us. I’m sorry. I do not accept the blame in this. We are the paying customer. We wanted service and service was not provided. Maybe instead of making up bullshit, they could have told us they would talk to the crew. Apologize. Those would’ve gone much further than their lame “miscommunication.” According to my family, there was NO communication, just a sighting of the crew on our doorstep.
I’m looking for a new cleaning service.