Anyone besides me frustrated with the general quality of customer service? I swear, these departments are served by obtuse and stupid computers programmed by a person who has lived under a rock for half a century.
I’m a subscriber to one of those box-of-the-month clubs, and last month I received a duplicate of the previous month’s box. So I emailed customer service about the error, and I was told it was an extra box they accidentally sent. Since it was their error, I could keep the duplicate.
Ok. No biggie. Except that the correct box for May never came. So I emailed again just to verify that the May box would be coming. I got a non-answer that I could track my box’s shipment by going to their FAQ section.
Fine. Went there. No info. Just stuff on the shipment of the duplicate box.
Comes June, and I get an email about June’s box being on its way. Clearly May’s box is never coming. I email again and am told that their system shows my box was shipped in May. HULLO! It was the wrong box.
Back to the drawing board, I just sent another email. I asked them to please read the email thread. Which I had been sending with each of my prior emails. Silly me, to think a customer service rep would bother reading how the other reps had responded to my inquires and my continued concern.
Just… fucking… arg.
As my kid would say, “First world problems.” But still. Do people really give that little of a shit about their jobs? One of the women in the cleaning crew who came to our house yesterday refused to do whatever it was that her supervisor asked of her because she was not going to get on her hands and knees. What exactly did she think she would be doing as part of a cleaning crew?
I guess some tiff ensued between the supervisor and worker, ending in the worker sitting in the car while the rest of the crew finished and backup was called in.
To prove some sort of a point, my husband went outside and pulled weeds in our garden. On his hands and knees. The lazy worker just watched. I didn’t bother telling my husband that people like her cannot be shamed into better behavior.
I don’t know about anyone else, but I couldn’t live with myself if I behaved like these people. I’ve had crappy, menial jobs. I did them to the best of my ability. There’s no shame in honest work. I just don’t get people. Like the ones claiming disability who have 60″ satellite TV set ups way nicer than anything I could afford and that are somehow able to four-wheel it around on recreational vehicles despite that they claim they can barely lift their arm for a glass of water (I actually sat jury duty on a character like that guy).
What is wrong with people?